Returns

If you change your mind about your purchase, you can return certain products to us within 14 days. There are exceptions to returning some items* so please check carefully before making your purchase.

In person

If you wish to return an item that you purchased in person from our Resource Centre shop, from one of our community events or during a home visit with a member of iSightCornwall staff, you will be given a credit note. Please note, we cannot offer a refund unless the product is faulty.

You will need to return the items to us unused, in their original condition and in the original packaging within 14 days of purchase in order to receive a credit note.

Online orders

Once you have placed your order, it is not possible to change it online. You can contact us on 01872 261110 to add more products to your order, change your delivery details or cancel your order. However, if your order has already been dispatched, you will need to follow our online returns procedure to return any unwanted items.

You have the right to cancel your order before you have received the goods or within 14 days of receipt. You will need to return the items to us in their original condition and we will refund you within 14 days of receiving the items back from you. There are exceptions to returning some items* so please check the product descriptions carefully before placing you order.

To return an item, please complete the Returns Form that we sent with your order. Failure to do so could cause significant delays with processing your order. If you have lost your Returns Form please email shop@isightcornwall.org.uk to request a new one. The products you are returning must be unused, in their original condition and in the original packaging.

We advise that you get proof of postage when you return any products to iSightCornwall. If your parcel gets lost in the post you will need to contact the carrier to pursue their claims procedure.

We will notify you by email once we have received your items and if your return is approved we will issue a refund to your credit/debit card or PayPal account (whichever was used as the original method of payment).

If you are returning a faulty product, please make sure you describe the fault on your Returns Form and let us know if you would like a refund or have a replacement item sent to you.

Telephone orders

You have the right to cancel your order before you have received the goods or within 14 days of receipt. You will need to return the items to us in their original condition and we will refund you within 14 days of receiving the items back from you. There are exceptions to returning some items* so please check the product descriptions carefully before placing you order.

To return an item, please complete the Returns Form that we sent with your order. Failure to do so could cause significant delays with processing your order. If you have lost your Returns Form please email shop@isightcornwall.org.uk to request a new one. The products you are returning must be unused, in their original condition and in the original packaging.

We advise that you get proof of postage when you return any products to iSightCornwall. If your parcel gets lost in the post you will need to contact the carrier to pursue their claims procedure. Alternatively, you can return your items in person to the Resource Centre shop in Truro.

We will notify you by telephone once we have received your items and if your return is approved we will issue a refund to you via your original payment method.

If you are returning a faulty product, please make sure you describe the fault on your Returns Form and let us know if you would like a refund or have a replacement item sent to you.

*Items not eligible for return

For hygiene and safety reasons you cannot return, unless faulty, thermometers, liquid level indicators, non-spill mugs, scales and measuring utensils, non-slip items or earrings.

Full terms and conditions can be found here.