Return and Refund Policy

 Thanks for shopping at iSightCornwall.

Cancelling your order

Once you have placed your order, unfortunately it is not possible to change it online. You can contact us on 01872 261110 to add more products to your order, change your delivery details or cancel your order. However, if your order has already been dispatched, you will need to follow our returns procedure below to return any unwanted items.

You have the right to cancel your order before you have received the goods or within 14 days of receipt. You will need to return the items to us in their original condition and we will refund you within 14 days of receiving the items back from you. There are exceptions to returning some items so please check the product descriptions carefully before placing you order.

Returns

If you change your mind about your order, you can return certain products to us within 14 days of receipt. There are exceptions to returning some items so please check the product descriptions carefully before placing your order.

To return an item, please complete the Returns Form that we sent with your order. Failure to do so could cause significant delays with processing your order. If you have lost your Returns Form please email shop@isightcornwall.org.uk to request a new one. The products you are returning must be unused, in their original condition and in the original packaging.

We advise that you get proof of postage when you return any products to iSightCornwall. If your parcel gets lost in the post you will need to contact the carrier to pursue their claims procedure.

We will notify you by email once we have received your items and if your return is approved we will issue a refund to your credit/debit card or PayPal account (whichever was used as the original method of payment).

Faulty items

If you are returning a faulty product, please make sure you describe the fault on your Returns Form and let us know if you would like a refund or have a replacement item sent to you.

Exchanges

In order to exchange an item you will need to cancel or return the unwanted item and then complete a new order for the item you wish to purchase.

Items not eligible for return and refund

For hygiene and safety reasons you cannot return, unless faulty, thermometers, chopping boards, scales and measuring utensils or non-slip items. Where this applies it is indicated on the online product page.

Full terms and conditions can be found here.

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