How to get extra support during emergencies when you have sight loss

November 15, 2023 12:06 pm Leave your thoughts

How to join the priority register with sight loss

With blustery weather ahead, it is a good time to sign up to Priority Services, created by suppliers of essential services such as water and electricity, to ensure those in need are able to get the information quickly and have their services restored as soon as possible. You will be eligible if you have sight loss, are over the state pension age or have a long-term health condition.

Electric: The National Grid’s Priority Services Register (PSR).

The PSR provides extra help and additional support during a power cut for elderly, very ill or disabled people, or those who rely on power for medical equipment.

For more information or to sign up, visit: or call 0800 096 3080.

Remember, you can always call 105 for free during a power cut for help and advice.

Gas: Contact your supplier directly.

Each gas supplier holds its own priority register. Contact yours directly and ask to be added to it.

Some will be able to offer you information and bills in a more accessible format and being on the register means you may be able to get notice of planned works, free gas safety checks, help reading your meter and extra help and advice.

In an emergency you can also call the free National Gas Emergency Service on 0800 111 999.

Water: South West Water’s Priority Services

Signing up to South West Water’s Priority Services Register will mean you can receive assistance in reading your meter as well as get your bill and important information in a more accessible format including large print, braille and audio CD.

You should receive notice of any planned works and outages and if you have a health condition which needs access to water then an alternative supply will be arranged.

For more information or to sign up, visit: or call  0344 346 1010, between 8am-6pm Monday to Friday, and 9am-1pm on Saturdays.

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